Project Quality Management Plan

1.     Project Quality Management Plan

 

The aim of the project is to help the patients suffering from chronic diseases. The main objective of the project is to improve the healthcare of patients living with chronic diseases. Other objectives include provision of quick healthcare to patients in case of emergency and improve the storage of data by adopting cloud computing technology (Kanchanah Monoharan, 2012).

·       Quality policies

·       To apply process management in the delivery of services.

·       To engage customers in the improvement of the Chronic Helper Application.

·       Gathering the correct and accurate information regarding the patients’ and providing feedback as to the nature of their complications and giving the required feedback on a regular basis.

·       Recruitment of staff with the necessary qualifications and experience in information technology.

·       Quality metrics

Table 1: Quality Metrics

Serial No.

Quality Measure

Description

Metrics

Tolerance value

1

Performance of network

The network should be easily accessible to all patients

Accessibility

78% and above

2

System fully operational

There should be minimal breakdown of the machine

The amount of time the system is busy

98%

3

Customer Satisfaction

Creation of customer loyalty and increase the number of clients who use the system

Improvement in health care

8/10 with no customer giving a rank of below 7

4

Cost indices

The actual cost should not exceed the budgeted cost

Amount of fee charged per customer

 

5

Leadership

The people involved in maintaining the system should be committed and ready to handle any query arising from the patients

Customer satisfaction with the leadership of the system

8/10

6

Process management

Availability of  technicians to handle any problem form the system

 

The frequency at which the customers use the process

Always

7

Information and feedback

The system should generate feedback immediately for the patients

The number of customer complaints about the treatment

1/10

 

·       Quality Assurance / Audit Plan

Table 2: Audit Plan

Audited

Product/Service Metrics

Audit Date/Frequency

Auditor

Communication (interaction) equipment between patients and the hospital

Daily

Business Analyst

Service of location share

Weekly

 

Network cabling

After every I month

IT Expert

Test performance

Daily

Technical Lead

Maintenance of the system

Monthly but minor repairs will be done regularly

Senior Technical Lead

Compatibility of the application with the patients’ electronic devices such as personal computers

Regularly

IT Expert

 

·       Review Plan

Table 3: Review Plan

Sr. No.

Deliverable

Evaluator

Approved By

1

Chronic Help patient application and system design prototype

Business Analyst

Director

2

Chronic Help hospital application and system design prototype

Business Analyst

Technical lead and a senior doctor

3

Fully installed  Chronic Help system

Business Analyst

Director

4

Recommendation for security issues

Technical Lead

Security manager

5

Compatibility of the application with the clients devices

Technical Manager

Technical lead

6

Availability of the patients’ data in the database

Business Analyst

Technical lead

 

·       Quality Management Check-list

Table 4: Quality Management Check-list

Question

Yes

No

How is the performance of the system?

 

 

Are there any complaints from customers?

 

 

How often is the system checked for repair?

 

 

Is the system fully operational?

 

 

Are the patients’ files available on time from the internet?

 

 

 

2.     Project Risk Management Plan

The objective of the risk management plan is to make adequate preparations for the foreseeable risks. Estimation of the possible risks will is also done. The project manager develops measures to control or mitigate the impact of risks. Other objectives include developing potential strategies to reduce the risk associated with a project. The main purpose is to identify and reduce the overall risk of the project.

·       Cause and Effect Diagram

 

·       Risk Register

 

Ref

The risk

The risk of the event happening uncontrolled

Initial risk score

Risk control plan

The risk of the event happening with controls

Final risk score

Consequences

Likelihood

Consequences

Likelihood

1

Risk of the system failure

Major

The risk can occur at any time

High

Constant repair and maintenance of the system

Low

Rarely

moderate

 

 

·       Risk Management strategies

·                Training of personnel who will deal with risk assessment.

·                Hiring the competent staff and personnel.

·                Ensuring there is continuous assessment of the processes to identify any potential risks.

3.     Project monitoring and control

·       Quality Control

Quality control will involve carrying out regular inspection of the network system. Qualified technicians will be employed, on a full time basis to ensure the system is working. In case of any failure, the technicians can rectify. Only competent and qualified staff will be hired in order to improve on the quality of the output. Jobs will be well defined and proper record keeping for future references (Kanchanah Monoharan, 2012).

·       Risk monitoring and control

Involvement of all the staff in decision making will help in improvement of risk management. There will be continual improvement in the service delivery. The concept of value engineering will be used in risk control and management. This involves creating value with the available resources. The amount of resources used in risk control should be less than the amount of resources if the control measures were not taken (Kanchanah Monoharan, 2012).

 

 

References

Kanchanah Monoharan, Z. B. (2012). Project Quality Management Planning Practices in IT Projects. Norderstedt: GRIN Verlag.

 

 

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